Contact SASOM
SASOM Co., Ltd. operates sasom.co.th and the SASOM app, Thailand's largest marketplace for authenticated sneakers, streetwear, luxury bags, watches, collectibles and trading cards. This page lists every way to reach us. For most questions about an order, a listing or authentication, the help centre has the answer already and the support team replies fastest through LINE and email.
Customer support
Our support team handles orders, payments, shipping, returns and account questions for buyers and sellers. Include your order number or the product link so we can look it up straight away. Email: support@sasom.co.th LINE: LINE Official Account Help centre: https://help.sasom.co.th
Orders, returns and authentication
Every item sold on SASOM is checked by our authentication team in Bangkok before it is delivered. If you believe an item you received is not authentic or is not in the condition stated on the listing, contact support within 3 days of receipt with photos and your order number; the return and refund policy in the help centre explains what happens next. Delivery questions, tracking and address changes also go to support.
Sellers, brands and partnerships
Selling on SASOM starts from the Sell button in the app or on the website; the seller manual in the help centre covers listing, pricing, shipping to our authentication centre and payouts. Brands, retailers, affiliates and media can write to the support address above and we will route the message to the right team.
Company
SASOM Co., Ltd., Bangkok, Thailand. Our terms and conditions and privacy policy are published in the help centre and linked from the footer of every page.